Trust, Profits and Expectations

Let me speak directly to you.  Not your team, organization, business or BOD.    What have you given up in the area of profitability and relationships because of your judgments and expectations around the meaning of trust?    In the early years of coaching, I used the...

What Does A Good Team Retreat Produce?

Thank you for all the inquiries (phone calls) about NMA facilitating your leadership team/organizational retreat.  I have 5 phone calls this week discussing what would work best for you.  Must be the season to put your people together to create amazing and accountable...

What is your follow-up style?

How do you follow up on information?:  Follow up immediately showing speed instead of content Follow up maybe – I don’t like this person, maybe I will get back to them Follow up tomorrow, I think – no one ever knows when they will hear from you Follow up with MORE...

What Do You Hear?

It can be so depressing to witness the simple (but key) act of listening just disappear.  You cannot be effective, accountable and a great manager/leader without some listening skills.  You just cannot.   The most rudimentary of our communication skills is listening. ...

Conversations That Are Never Going To Work!

  “He/She is such an annoying and stupid person”.    Tell me how you really feel about communicating with them.  If you are already in reaction mode, your communication is probably not going to go well.  You are in “reactive” mode and whatever is discussed you are...

What The Heck Is Going On??

  Inc. Magazine recently published an article about the epidemic of new managers failing after 18 months of becoming a manager.  That is nuts!!!  What a way to waste human capital and money.    There is no reason for a new manager to fail…no reason.  Whether they are...

Aren’t You Tired Of This Yet?

Leadership and Communication continue to be the issues that people ask me about.  When I speak with individuals or organizations about their issues, leadership and communication complaints ALWAYS show up.    The biggest of the issues is communication.  The complaints...

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