Positive Outcomes From Difficult Conversations

March 12, 2024

Positive Outcomes From Difficult Conversations

We all deserve to have positive outcomes from difficult conversations. My experience as a coach to high level executives and leaders, is they are just as nervous to have difficult conversations as any new manager just starting out.

Why? They want to avoid the reaction of delivering difficult information. They want to avoid the anger; crying; poor reactions; defiant questions etc. If you have difficult information to share, do it in a timely way. No one wants to hear about a 6 month old infraction. And you carrying the energy of a 6 month old issue does not help with the “accuracy” of the issue. We tend to add to the story rather than simplify the issue.

Revisit and review the information before having the difficult conversation. Review what you want as an outcome and make sure you are clear about the initial issues. A productive conversation with clear outcomes supports better performance all around. Time delays only create bits of information to be added that are sticky and most times not part of the initial issue. Improving performance and clear communication become your gold standard.

May I help?           CoachNatalie@NatalieManor.com

Natalie R. Manor

Natalie R. Manor is a consultant, executive business coach, speaker, 5 time author and extraordinary facilitator.  Her consulting firm, Natalie Manor & Associates NMA, has attracted global success seeking clients and organizations for 30+ years.

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