The Difference Between Being Nice And Providing Value

February 22, 2024

The Difference Between Being Nice And Providing Value

Organizations (hundreds of them, maybe thousands) ask us to fill out their survey of “how they are doing”. Lord forbid if you do. Apparently if you get a very low score on a survey, a person is assigned to you to find out why the score was low. They call you and ask you to call them back, then they are not there. Then they call you again to say it is important to clear up the survey information, and they are not there when you call back. Wash and repeat.

When you finally get in touch with the survey person, they want to know who it was that “caused” the negative survey. They did not ask what could have done differently and how that would add value. The survey person was mousy and filled with “sorries”.

Suggestions were made about what could have helped the situation; the contacts; avoiding the original issues of not communicating; the length of time in finally communicating only because a survey had been filled out. Where does one begin to help this organization? These are Management 101 issues that should be solved before you open the doors or screens.

May I help? 

Natalie R. Manor

Natalie R. Manor is a consultant, executive business coach, speaker, 5 time author and extraordinary facilitator.  Her consulting firm, Natalie Manor & Associates NMA, has attracted global success seeking clients and organizations for 30+ years.

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