Telephone Etiquette

September 20, 2022

Telephone Etiquette

Wow, where in the heck did telephone etiquette go? Texting is not a substitute for the way telephone conversations ought to be.

Hello this is _______________. The purpose of my call is to request a room reservation; ticket to the fish fry; set up a time to speak with Joe… Let people know who you are and what you need. Most people, when in a hurry, speak at 600 – 800 words per minute. That is too fast for most calls. And, if you get their voice mail, leave a message.

Stop being irritated at the people at the other end. Take care of them. Be polite. Speak slowly. Provide data with “I would be pleased to repeat that again if needed”. Ask for an email confirmation. Make notes of what you did and said. Get the confirmation number. Clarity for you and them ends so much frustration. Stop being a fast talking, take care of this now person on the phone.

May I help?

Natalie R. Manor

Natalie R. Manor is a consultant, executive business coach, speaker, 5 time author and extraordinary facilitator.  Her consulting firm, Natalie Manor & Associates NMA, has attracted global success seeking clients and organizations for 30+ years.

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