How many times do I need to request information before I receive it?

February 6, 2020

How many times do I need to request information before I receive it?

This question, if I had the perfect answer, would make me a billionaire overnight. Everyone has a behavioral style that has them listening in that style; has different talents, and strengths, and learns differently. My answer is this: if your request for information is clear, informative on what you need and already within the purview of what is expected, I would say either fire those not giving you what you need or evaluate their attitudes/capabilities quickly.

My coaching supports the idea that people either won’t or can’t do what is needed. If it’s won’t, you need to find out why. That is behavioral and seriously defeating to anyone trying to elicit responses and feedback from these kinds of people. It is also a reason for people to be evaluated on why they “won’t” get whatever is needed to be done.

People who can’t usually have a training need. There has been many a CEO who has told me “Natalie, I’ve told them a 100 times what I needed”. My response is to tell them again. However, I want to clarify that a bit to “do they understand what you need?” Again, unless the request and/or message is clear to the person who needs to fill the information need, you are NOT going to get what you need. A hoagie is a sub sandwich in NJ, a frappe is a milkshake in NH and a boot is a trunk of a car in the UK. What language are you using; do they get it and are you totally clear about what you need??

How clear are your requests? May we help?

Natalie R. Manor

Natalie R. Manor is a consultant, executive business coach, speaker, 5 time author and extraordinary facilitator.  Her consulting firm, Natalie Manor & Associates NMA, has attracted global success seeking clients and organizations for 30+ years.

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